Refund Policy

At Flowerexchange, we aim to offer practical and well-crafted artificial indoor decorative plants for your space. Your satisfaction with our faux greenery is important to us. If you are not satisfied with your purchase, we provide a clear and straightforward return process.

1. Return Window

  • 30-Day Policy: We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
  • Returns Accepted: We accept returns for both defective and non-defective products.
  • Expiration: If 30 days have passed since your delivery, we are unable to process a refund or exchange.

2. Eligibility & Product Condition

To be eligible for a return, your artificial plant must meet the following conditions:

  • Product Condition: The item must be new, unused, and in the exact condition that you received it.
  • Packaging: It must be in its original packaging with all included pots, accessories, and tags.
  • Proof of Purchase: A receipt or order confirmation is strictly required for all return requests.

3. Return Shipping Costs

We maintain a transparent policy regarding the costs associated with returning items:

  • Return Shipping Responsibility: The customer is fully responsible for arranging the return shipment and paying all return shipping costs.
  • Return Label: Providing the return shipping label is the customer’s responsibility. Original shipping costs are non-refundable.

4. Restocking Fees

  • No Hidden Fees: To ensure a smooth process for our customers, we do not charge any restocking fees on returns.
  • Restocking Fee: $0.

5. How to Start a Return

To initiate a return, please follow these steps:

  • Return Method: By mail.
  • Step 1 — Contact Us: Email our team at support@flowerexchange.shop with your Order Number and the reason for the return. For damaged items, please attach clear photos.
  • Step 2 — Receive Instructions: Our support team will review your request and respond within 24 Hours with specific return instructions.
  • Step 3 — Ship the Item: Pack the item securely in its original packaging and ship it to our official return address: 31 N Main St, Arab, AL 35016, United States.

6. Refunds & Processing Time

  • Inspection: Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, the refund will be automatically issued to your original payment method, which is PayPal.
  • Processing Time: Refunds are processed within 7 business days after the return is approved. Please note that your bank or PayPal account may require additional time to post the transaction.
  • Currency: All refunds are processed in US Dollars ($).

7. Exchanges & Cancellations

  • Exchanges: Yes, we accept exchanges. The most efficient way to receive a different item is to return the original product and place a new order once your return is approved.
  • Cancellations: If you need to change or cancel your order, you may request a cancellation within 24 Hours of placing it.

8. Non-Returnable Items

The following items cannot be returned:

  • Customized or modified artificial plants.
  • Items showing signs of use, alteration, or damage caused by the customer after delivery.

Business Information

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